Report damage to our network
Help us keep our network and the community safe. If you see fallen power lines or someone interfering with our electrical equipment, call the police on 111 immediately and then our faults line on 0800 206 207.
For any other issues, phone our faults line or report the problem by filling in this online form.
Report a fault
To report a fault or find out about a power outage in your area, call our 24/7 faults line on 0800 206 207.
Check our Outages page for any planned outages that may be affecting your area.
If you have any questions, want to arrange a service,
or would like to talk to one of our team, please contact us:
Firstlight Network
172 Carnarvon Street
Gisborne 4040
Phone (06) 869 0700
Fax (06) 867 8563
Firstlight Network Media Spokespeople
This information is provided for media use only. For faults and emergencies, please call our 24/7 Faults line on 0800 206 207.
For general media enquiries contact:
Share your feedback
If you have any feedback, suggestions, or would like us to pass on your thanks to our team, please call us on (06) 869 0700 or email info@firstlightnetwork.co.nz
If you have a complaint, read all about our disputes resolution process.
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